Terms & Conditions
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Turn your hard-earned experience into nationally recognised qualifications with the help of RPL.
Home / Terms & Conditions
Turn your hard-earned experience into nationally recognised qualifications with the help of RPL.
Last Updated: July 2026
You accept these Terms simply by continuing to browse the Website. Where rpl.com.au provides the option within the user interface, you may also accept the Terms by clicking to confirm your agreement.
By continuing to use the Website, you acknowledge that the Website uses cookies to enhance your experience. These cookies help improve security by storing your session ID and allow us to monitor access on a per-user basis. This information is aggregated and non-personal, and is compiled to help us analyse how the site is used.
In these Terms and Conditions, unless the context otherwise requires, the following definitions apply:
1.1. ‘Application’ means the application prepared by rpl.com.au, in the course of providing the Services, which incorporates the documentation and information you provide for lodgement with an RTO.
1.2. ‘Application Date’ means the date on which the deposit or Services Fee is paid to rpl.com.au.
1.3. ‘Application Period’ means the 24-week period starting immediately after the Application Date.
1.4. ‘Assessment’ means the process used to confirm a person’s competency against a unit of competency drawn from an AQF qualification.
1.5. ‘Candidate’ means an individual seeking to undertake a Skills Assessment.
1.6. ‘Customer’ means an individual who wishes to commence an application with rpl.com.au.
1.7. ‘Extension Period’ means a further four-week period following the Application Period. Rpl.com.au reserves the right to decline any request for an Extension Period. Where a request is approved, a fee of $300 is payable before the Extension Period begins.
1.8. ‘Partner’ means an RTO that carries out the RPL process together with rpl.com.au and issues the resulting certification.
1.9. ‘Personal Information’ means any information capable of identifying an individual.
1.10. ‘Qualification’ means a nationally recognised certification issued by one of our Partner RTOs.
1.11. ‘Recognition of Prior Learning’ (RPL) means the assessment process or methodology used to confirm a person’s competence against defined criteria known as a Unit of Competency.
1.12. ‘Refund Period’ means the three-week period starting immediately after the Application Date.
1.13. ‘RTO’ means a Registered Training Organisation.
1.14. ‘Services Fee’ means the fee you must pay to rpl.com.au for the provision of the Services.
1.15. ‘Services’ means the assistance rpl.com.au provides to help identify and gather the information and materials reasonably necessary for you to be in a position to undertake a Skills Assessment.
1.16. ‘Skill Screening’ means the process used to assess a prospective customer’s readiness to undertake the RPL process.
1.17. ‘Rpl.com.au’ means RPL Group Pty Ltd ACN 692 133 930, trading as Rpl.com.au, ABN 22 692 133 930. RPL Group Pty Ltd (trading as Rpl.com.au) is not an RTO and does not issue AQF certification.
1.18. ‘Terms’ means this terms and conditions document.
1.19. ‘Website’ means https://www.rpl.com.au and any other website owned or operated by RPL Group Pty Ltd.
1.20. ‘You’ and ‘your’ mean the individual, company, or organisation that has visited, read, or is using the Website and/or its associated products or services.
2.1. The Website is operated by RPL Group Pty Ltd ACN 692 133 930. Access to, and use of, the Website and its associated products or Services is provided by rpl.com.au. Please read these Terms carefully.
2.2. By browsing the Website, or by proceeding through the rpl.com.au online screening tool, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with the Terms, you must stop using the Website and the Services immediately.
2.3. Rpl.com.au may review and amend any part of the Terms at its sole discretion by updating this page at any time. Where the Terms are updated, rpl.com.au will use reasonable endeavours to notify you of the changes. Any amendment to the Terms takes effect immediately from the date it is published. We recommend you retain a copy of the Terms for your own records before continuing.
You indicate your acceptance of the Terms simply by continuing to use the Website. Alternatively, where rpl.com.au provides a click-to-accept option in the user interface, you may accept the Terms that way.
By continuing to browse the Website, you accept that the Website makes use of cookies to improve your experience. These cookies strengthen your security by storing your session ID and enable us to monitor access by individual users. The resulting information is aggregated and non-personal, and is used to help us understand how the site is being used.
5.1. To access the Services, you must register online, or contact rpl.com.au directly by telephone.
5.2. You authorise rpl.com.au to use the information you provide in order to contact you about the Services.
5.3.During registration, or as part of your ongoing use of the Services, you will need to provide personal information about yourself (such as identification or contact details), including:
(a) a valid email address;
(b) your full legal name;
(c) a mailing address; and
(d) a contact telephone number.
5.4.You confirm that all information you provide to rpl.com.au during the registration process is accurate, correct, and current.
5.5.You are not permitted to use the Services or accept the Terms if:
(a) you are not over 18 years of age; or
(b) you are prohibited from receiving the Services under the laws of Australia or any other country, including the country in which you reside or from which you access the Services.
6.1.As a User, you agree to comply with each of the following:
(a) you will only use the Services for purposes permitted by:
(i) the Terms; and
(ii) any applicable law, regulation, or generally accepted practice or guideline in Australia;
(b) you are solely responsible for keeping your password and/or email address confidential. If any other person uses your password, the Services may be cancelled immediately;
(c) your registration information must not be used by any other person or third party. You must notify rpl.com.au immediately if you become aware of any unauthorised use of your password or email address, or any breach of security;
(d) your access to and use of the Website is limited and non-transferable, and is for your sole use for the purpose of rpl.com.au providing the Services to you;
(e) you will not use the Services or Website in connection with any commercial venture unless specifically endorsed or approved by rpl.com.au’s management;
(f) you will not put the Services or Website to any illegal or unauthorised use, including collecting users’ email addresses by electronic or other means for the purpose of sending unsolicited email, or unauthorised framing of or linking to the Website;
(g) you acknowledge that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice, and that doing so may result in the Services being terminated. Rpl.com.au will pursue appropriate legal action in response to any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that automated use of the Website or its Services is not permitted.
7.1. The Services Fee becomes payable in full to rpl.com.au once you instruct rpl.com.au to proceed with providing the Services.
7.2. Rpl.com.au may, at its absolute discretion, agree to accept a deposit to commence the Services.
7.3. The Services Fee must be paid in full before rpl.com.au lodges your Application with an RTO.
7.4. Rpl.com.au will not lodge a completed application with an RTO on your behalf until the Services Fee has been paid in full. Where you fail to pay the Services Fee in full within 30 days of rpl.com.au demanding payment, any deposit you have paid is automatically forfeited to rpl.com.au.
7.5. Where this option is made available to you, payment for the Services may be made by:
(a) electronic funds transfer (EFT) into our nominated bank account;
(b) credit card payment; or
(c) PayPal payment.
7.6. Payments made in connection with your use of the Services are processed via eWay, PayPal, or bank transfer.
7.7. eWay and PayPal each have their own terms and conditions, which apply to their services whenever you use the Website or Services, or make a payment in connection with your use of the Services.
7.8. You acknowledge and agree that if a request for payment of the Services Fee is returned or declined by your financial institution for any reason, you are responsible for any resulting costs, including banking fees and charges, whether relating to that payment or its failure to process.
8.1.Where you have paid a deposit to rpl.com.au, that deposit will be refunded only if:
(a) subject to clause 8.3, you give rpl.com.au written notice that you no longer wish to proceed with the Services, together with a completed Refund Request Form sent to [email protected], and rpl.com.au receives that written notice within three (3) weeks of your Application Date, or before your Application is submitted for Assessment to a Partner RTO, whichever occurs first; or
(b) an assessor from a Partner RTO reviews the information and documentation you have been asked to collate and provide within the Application Period, and determines that:
(i) the RTO is unable to issue you with a Qualification; or
(ii) you are not eligible to be issued with a Qualification; or
(c) you are entitled to a refund under the Australian Consumer Law (ACL); or
(d) rpl.com.au elects to terminate these Terms under clause 16.3(c).
8.2. Where you have paid the full Services Fee to rpl.com.au upfront, that fee will be refunded only if:
(a) subject to clause 8.3, you provide rpl.com.au with written notice that you no longer wish to proceed with the Services, together with a completed Refund Request Form sent to [email protected], and that written notice is received by rpl.com.au within three (3) weeks of your Application Date, or before your Application is submitted for Assessment to a Partner RTO, whichever occurs first; or
(b) an assessor from a Partner RTO reviews the information and documentation you have been asked to collate and provide during the Application Period, and determines that:
(i) the RTO is unable to issue you with a Qualification; or
(ii) you are not assessed as competent to be issued a Qualification; or
(c) you are entitled to a refund under the Australian Consumer Law (ACL); or
(d) rpl.com.au elects to terminate these Terms under clause 16.3(c).
8.3. In all other circumstances, any deposit or Services Fee you have paid is non-refundable. For the avoidance of doubt, if you have not provided the information and documentation we have requested within six months of the Application Date, and have not otherwise sought a refund of the deposit or full Services Fee, that deposit or Services Fee will be forfeited to us.
8.4. Once the six-month Application Period has lapsed, the deposit or full Services Fee will be forfeited to us.
8.5. Rpl.com.au may decline a refund request at any time where there are regulatory changes affecting rpl.com.au and/or its Partner RTOs.
8.6. The Application Cancellation Form must be completed in full and submitted to [email protected] within the Refund Period for rpl.com.au to review.
8.7. Refunds will be processed within 14 calendar days of rpl.com.au receiving your written refund request and completed Refund Request Form.
8.8. Should you wish to appeal the outcome of a Refund Request, please email [email protected].
8.9. We will respond to complaints within 7 calendar days of receiving them.
9.1. Once the Application Period has lapsed, you may apply for a four-week extension. A $300 extension fee applies and must be paid before the Extension Period begins. Rpl.com.au reserves the right, at its discretion, to decline any extension application.
9.2. To apply for an Extension Period, complete an Extension Request Form and submit it to [email protected].
10.1. You must pay us interest on any overdue amount, calculated daily on the outstanding balance from the payment due date, at a rate of 1% per month.
10.2. Where a payment is overdue, or a cheque is dishonoured or must be re-presented, you must also pay or reimburse us for any reasonable costs or expenses we incur as a result, or in recovering payment. These costs and expenses may include, without limitation, dishonour fees, re-presentation fees, fees and commission charged by debt recovery agents, and legal fees.
10.3. Rpl.com.au may assign any debt you owe it to a debt recovery agency without seeking your consent. Where a debt is assigned in this way, you will be liable to pay the debt recovery agency directly, and may also be liable for any additional charges or fees they impose or incur.
11.1. The Website, the Services, and all related rpl.com.au products are protected by copyright, both under Australian law and through applicable international treaties. Unless stated otherwise, all rights (including copyright) in the Services and in the compilation of the Website — including, without limitation, its text, graphics, logos, button icons, video images, audio clips, code, scripts, design elements, and interactive features — are owned or controlled for these purposes by, and are reserved to, rpl.com.au or its contributors.
11.2. You are permitted to:
(a) use the Website in accordance with the Terms;
(b) copy and store the Website, and the material it contains, in your device’s cache memory; and
(c) print pages from the Website for your personal, non-commercial use.
11.3. Other than the rights described in clause 11.2 above, rpl.com.au does not grant you any rights in relation to the Website or the Services. All other rights are expressly reserved by rpl.com.au.
11.4. Rpl.com.au retains all right, title, and interest in and to the Website and all related Services. Nothing you do on, or in connection with, the Website will transfer to you any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design, or copyright; or
(b) right to use or exploit any business name, trading name, domain name, trade mark, or industrial design; or
(c) thing, system, or process that is the subject of a patent, registered design, or copyright, or any adaptation or modification of such a thing, system, or process.
11.5. Except as otherwise permitted by these Terms, you must not broadcast, republish, upload to a third party, transmit, post, distribute, publicly show or play, or adapt or alter in any way the Services or any third party Services, without first obtaining the written permission of rpl.com.au and any other relevant rights owner.
This restriction does not apply to material on the Website that is freely available for re-use or that is in the public domain.
12.1. We only collect personal information about visitors to our site when it is knowingly and voluntarily provided to us. For instance, we may need this information to provide further services, or to respond to or forward a request or enquiry. Our policies are intended to ensure your personal information is never handled in a way that is inconsistent with applicable Australian privacy laws.
12.2. We work to protect the security, integrity, and privacy of personal information submitted through our sites, and regularly review and update our security measures to reflect current technology. However, no data transmission over the internet can ever be guaranteed to be completely secure.
12.3. We will take reasonable steps to protect personal information you transmit to us, or that is transmitted via our online products and services. Once we receive it, we will also do our best to keep it secure on our systems.
12.4. When you register with us, we collect personal information about you so that you can make full use of our services. This may require you to provide additional information, as set out below.
12.5. We may engage third parties to provide goods or services to you on our behalf. Where this occurs, we may disclose your personal information to those third parties so that your request for goods or services can be fulfilled.
12.6. Registration is entirely optional. It may involve submitting your name, email address, postal address, telephone number, preferences regarding updates and promotional material, and other information.
12.7. Our web servers record your IP address to help diagnose problems or resolve support issues with our services. This information is collected in aggregate only and cannot be linked back to an individual user.
13.1. Rpl.com.au respects the privacy of every individual who visits our website.
13.2. Rpl.com.au takes your privacy seriously. Any information you provide through your use of this Website and/or our Services is governed by rpl.com.au’s Privacy Policy, which is available on the Website.
13.3. By using this site, you agree to the Privacy Policy governing the collection and use of any personal information you provide to us through your use of the website.
13.4. We may, at our discretion, modify or remove parts of the Privacy Policy at any time. The Privacy Policy applies in addition to any other terms and conditions relevant to the website. We make no representations about any third party websites that may be linked to our website.
13.5. We may provide links to websites outside our own, including third party sites. We do not control these linked sites and cannot accept responsibility for the conduct of any company linked to our website. Before disclosing your personal information on another website, we recommend you review that website’s terms and conditions and privacy statement.
13.6. If you have any questions about our Privacy Policy, or a problem or complaint, please get in touch with us. For further information about privacy issues in Australia and protecting your privacy, visit the Australian Privacy Commissioner’s website at www.privacy.gov.au.
14.1. Nothing in these Terms limits or excludes any guarantee, warranty, representation, or condition implied or imposed by law — including the Australian Consumer Law — or any liability under them, where such limitation or exclusion is not permitted by law.
14.2. Subject to this clause, and to the extent the law allows:
(a) all terms, guarantees, warranties, representations, or conditions not expressly set out in the Terms are excluded; and
(b) rpl.com.au will not be liable for any special, indirect, or consequential loss or damage (unless that loss or damage is reasonably foreseeable as a result of our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill, arising out of or in connection with the Services or these Terms — including where you are unable to use the Services or the Services are supplied late — whether under common law, contract, tort (including negligence), equity, statute, or otherwise.
14.3. You use the Website and the Services entirely at your own risk. To the extent the law allows, everything on the Website and within the Services is provided to you on an “as is” and “as available” basis, without warranty or condition of any kind. None of rpl.com.au’s affiliates, directors, officers, employees, agents, contributors, or licensors make any express or implied representation or warranty about the Services, or about any products or services (including those of rpl.com.au) referred to on the Website. This extends to (without limitation) any loss or damage you might suffer as a result of:
(a) any failure of performance, error, omission, interruption, deletion, defect, or failure to correct a defect, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful conduct by a third party, or theft, destruction, alteration, or unauthorised access to records;
(b) the accuracy, suitability, or currency of any information on the Website, within the Services, or in any related products (including third party material and advertisements on the Website);
(c) costs you incur as a result of using the Website, the Services, or any rpl.com.au product; and
(d) the Services, or the operation of links provided for your convenience.
15.1. To the extent the law permits, rpl.com.au’s total liability arising out of or in connection with the Services or these Terms — however it arises, whether under contract, tort (including negligence), equity, statute, or otherwise — is limited to resupplying the Services to you.
15.2. You expressly acknowledge and agree that rpl.com.au, its affiliates, employees, agents, contributors, and licensors will not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, however caused and under any theory of liability. This includes, without limitation, any loss of profit (direct or indirect), loss of goodwill or business reputation, and any other intangible loss.
16.1. These Terms remain in effect until terminated by you or by rpl.com.au, as described below.
16.2. Should you wish to terminate the Terms, you may do so by:
(a) giving rpl.com.au 10 days’ notice of your intention to terminate; and
(b) closing your accounts for all services you use, where rpl.com.au has made that option available to you.
Notice should be given in writing to rpl.com.au via the ‘Contact Us’ link on our homepage.
16.3. Rpl.com.au may terminate the Terms with you at any time if:
(a) you have breached, or intend to breach, any provision of the Terms;
(b) rpl.com.au is required to do so by law; or
(c) by giving you thirty (30) days’ notice.
16.4.Subject to applicable local laws, rpl.com.au reserves the right to discontinue or cancel your access at any time, and may, at its sole discretion, suspend or deny your access to all or part of the Website or Services without notice, if you breach any provision of the Terms or any applicable law, or if your conduct affects rpl.com.au’s name or reputation or infringes the rights of another party.
17.1. To the extent the law permits, you agree to indemnify rpl.com.au, its affiliates, employees, agents, contributors, third party content providers, and licensors against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred or suffered as a result of, or arising out of or in connection with, your breach of these Terms;
(b) any direct or indirect consequence of you accessing, using, or transacting on the Website, or attempting to do so; and/or
(c) any breach of these Terms.
If you become aware of any ongoing concern or problem with our website or Services, please contact us at [email protected] or 308 Wattle Street, Ultimo NSW 2007. We take all concerns seriously and will work promptly to address them.
The Services offered by rpl.com.au are intended for residents of Australia. Should any dispute arise out of or in connection with the Website, you agree that the courts of New South Wales (NSW), Australia will have exclusive jurisdiction to resolve it.
These Terms are governed by the laws of New South Wales (NSW), Australia. Any dispute, controversy, proceeding, or claim of any nature arising out of or in any way relating to the Terms, and the rights they create, will be governed, interpreted, and construed under and pursuant to the laws of New South Wales (NSW), Australia, without regard to conflict of law principles, notwithstanding any mandatory rules. The validity of this governing law clause is not disputed. These Terms bind and benefit the parties and their respective successors and assigns.
Both parties confirm that the provisions of these Terms are fair and reasonable, that each has had the opportunity to obtain independent legal advice, and that the Terms are not contrary to public policy on grounds of unequal bargaining power or restraint of trade.
If a court of competent jurisdiction finds any part of these Terms to be void or unenforceable, that part will be severed, and the remainder of the Terms will continue in full force and effect.
If you have any questions regarding these Terms and Conditions, our Services or your Application, please contact us.
RPL Group Pty Ltd
ABN 22 692 133 930
Address
308 Wattle Street
Ultimo NSW 2007
Australia
Phone
1300 588 967
Website
https://www.rpl.com.au
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