Privacy Policy

Last updated: July 2026

1. Overview of This Privacy Policy

This Privacy Policy explains the way in which we gather, store, use, and share your personal information.

Personal information refers to any information or opinion relating to an identified individual, or an individual who can reasonably be identified.

When you provide us with your personal information, you agree to its collection, storage, use, and disclosure in line with this Privacy Policy and any other arrangement that may exist between us. 

We may, at our discretion, update or amend this Privacy Policy from time to time by publishing the updated version on our website.  Your continued use of our website and provision of personal information to us indicates that you have read, understood, and accepted the updated Privacy Policy.

In this Privacy Policy, the terms “we”, “us”, and “our” refer to RPL Group Pty Ltd ACN 692 133 930.

2. What Personal Information Do We Collect and Hold?

As part of running our business, we are likely to gather and retain a variety of personal information about you. 

The categories of personal information we may collect and retain include:

(a) your full name;

(b) your home, postal, and billing addresses;

(c) your email address;

(d) your landline and mobile phone numbers;

(e) information used to verify your identity;

(f) information about the services we deliver to you or that you have asked about, together with any further details needed to provide those services and respond to your enquiries; 

(g) details of your prior work history and educational qualifications;

(h) other information about you that you give to us directly through our website, or that we obtain indirectly through your use of our website; and

(i) any further information reasonably needed to support your dealings with us.

We retain credit card details and forward this information to our bank or payment provider so that it can be processed.

3. How Do We Collect and Hold Your Personal Information?

We may obtain personal information directly from you, or from third parties.  We may also collect your personal information when you:

(a) make an enquiry through our website;

(b) get in touch with us by letter, email, telephone, or in person; or

provide information via social media platforms, services, and other opt-in marketing channels.

4. How and Why Do We Use Your Personal Information?

We may collect, hold, use, and disclose your personal information for a number of purposes, including to:

(a) provide our assessment services to you;

(b) respond to your enquiries and fulfil the services you have requested;

(c) collect payment for the services we provide;

(d) prepare aggregated reports and identify trends;

(e) improve our website and carry out research for advertising and marketing purposes; or

(f) meet our legal obligations, resolve disputes that may arise between us and you or any other user, and enforce our agreements with third parties. 

We may also use and disclose your personal information to promote our products or services to you, for instance by contacting you via post, email, SMS, or telephone.  You are welcome to ask us at any time to stop sending you direct marketing communications. 

5. Who Do We Share Your Personal Information With?

For the purposes set out in this Privacy Policy, we may disclose personal information to: 

(a) our staff and related bodies corporate;

(b) external suppliers or service providers, such as:

(i) Registered Training Organisations we work with;

(ii) contractors who help us deliver services to you;

(iii) mailing and distribution providers who arrange delivery of documents;

(c) our professional advisers, including accountants, lawyers, and auditors;

(d) our insurance providers;

(e) operators of payment systems (for example, banks or merchants that process card payments);

(f) any party to whom we transfer our assets or business, or any part of it;

(g) particular third parties you have authorised to receive information we hold; or

(h) other parties, including government bodies such as local councils, courts, regulators, and law enforcement agencies, or wherever disclosure is required, authorised, or permitted by law.

6. Is Personal Information Disclosed Outside Australia?

We may share personal information with third party service providers based overseas.

By providing us with your personal information, you consent to it being disclosed outside Australia, and you acknowledge that we will not be responsible under the Privacy Act 1988 (Cth) for how overseas recipients handle that information.

Nonetheless, we will take reasonable steps in the circumstances to ensure any overseas recipient handles your personal information in a manner that is substantially consistent with the protections provided under the Australian Privacy Principles in the Privacy Act 1988 (Cth).

7. How Do We Protect Your Personal Information?

We take reasonable steps in the circumstances to safeguard your personal information against loss, misuse, interference, unauthorised access, alteration, or disclosure.

8. Do We Monitor Website Use and Use Cookies?

We may gather personal information about you whenever you access or use our website or apps.  We may also record details of your use of our website or apps, such as the pages viewed, the date and time of your visit, and the IP address assigned to your device.

A cookie is a small text file saved on a user’s device for record-keeping purposes. Our website uses cookies, including session ID cookies, which make it easier for you to navigate the site.  A session ID cookie is deleted once you close your browser. Should you choose to reject cookies, you can still browse our website, although access to certain areas and the full functionality of the site may be restricted.

Certain business partners also use cookies and web beacons on our website.  We do not have access to, or control over, these third party tracking technologies. 

We may run advertising through Google, which may display our ads to you based on your visits to our website.  Should you prefer not to see these advertisements, you may opt out by visiting the Google advertising page here: http://www.google.com/privacy_ads.html 

9. How Can You Access or Correct Your Personal Information?

We take reasonable steps in the circumstances to keep the personal information we collect, hold, use, or disclose accurate, complete, and current.  That said, we depend on the accuracy of the personal information provided to us, whether directly or indirectly.

We encourage you to check and update your personal information from time to time.

Should you wish to access the personal information we hold about you, or if that information is inaccurate, incomplete, or out of date, please submit your request to us in writing.  Where we decline to give you access to any part of your personal information, we will explain our reasons.

10. How Can You Make a Complaint?

If you would like to complain about how we have handled your personal information, or believe we may have breached this Privacy Policy, please email us at [email protected].  Be sure to include your name, email address, and telephone number, and provide a clear description of your complaint.  We will acknowledge receipt of your complaint and respond within a reasonable timeframe.  If you believe your complaint has not been resolved to your satisfaction, we will let you know what further steps are available to you.

11. How Can You Contact Us?

For any questions, notices, or complaints regarding the collection, holding, use, disclosure, accuracy, security, or access of your personal information, you can reach us:

• by email: [email protected];
• by telephone: 1300 588 967; or
• by post: 308 Wattle Street, Ultimo, NSW 2007